Smart Office: Best FMI solution for brokers work anywhere

An international brokerage firm in Hong Kong with multiple sites and a highly-mobile workforce faced an expensive communications upgrade that came with a worrying downside – complexity hindering daily operations and no business continuity plan.

HKT rose to the challenge by providing a smart office solution amounting to a new communications suite to support daily operations, while phased migration empowered business-as-usual without interruption.

Upgrading or maintaining a voice communications system normally involves huge capex investment. But HKT’s smart office solution enabled the enterprise to spend opex on evergreen communications features for future expansion.

HKT’s On-the-go mobile app and Workgroup messaging solutions now enable clients to maintain communications via mobile devices, while a hotdesking feature allows easy login to deskphones and other resources via secure Wi-Fi. These even provide uninterrupted business continuity for clients working offsite, or not using a fixed network.

In addition, HKT’s fixed-mobile integration (FMI) voice-recording allows brokers to record client conversations conducted via mobile devices and office phones. It also keeps individual identities and call records centralized on one system for hassle-free management and to satisfy compliance requirements.

The firm achieved substantial capex savings and now enjoys system scalability, a lighter maintenance workload and swift deployment of an enterprise-grade, secure messaging solution for better collaboration.