Analyse customer feedback to identify potential detractors, improving overall satisfaction and loyalty.

Compare effective and ineffective sales behaviors to create targeted coaching strategies for better results.

Minimise handling time, repeat calls, and silent periods, improving call efficiency and lowering operational costs.

Monitor all customer interactions for compliance, ensuring adherence to regulations and protecting your business.

AI Speech Analytics

HKT AI Speech Analytics helps businesses gain valuable insights from customer-agent interactions. By analysing sales calls, both successful and unsuccessful, it uncovers key customer trends and optimises operations, driving better sales performance.